WHAT IS ONLINE REPUTATION MANAGEMENT?
This is probably the first question you are asking yourself as you open and read this report. So let’s go ahead and actually define for you what online reputation management really is…
It is the practice of staying on top of your business’ “word-of-mouth” and making sure that all of your negative reviews are handled in a proper way. But also, you need to make sure that your customers realize that you appreciate them as well, so you must also stay up to date with the good reviews!
Basically reputation management is making your business “look good” and stand out from your competitors. Let’s face it, if your prospective customer sees one bad review about your business, we can both agree that this could cause that customer to turn to your competition to do business with them instead!